Shipping &
Returns 📦
At OUTDURO, we are committed to delivering your adventure gear as quickly and efficiently as possible. Below you’ll find all the details on our shipping options, delivery times, and return policies.

🚀 Order Processing & Shipping
Option 1: OUTDURO HQ – We personally process, select, and pack your order within 2–5 business days before shipping it out.
Option 2: Printful Fulfillment – Some of our merchandise & print-on-demand products are fulfilled by Printful, with processing times typically ranging from 2–5 business days.
Shipping time depends on product availability and your delivery destination. We ship using Omniva, DPD, Latvijas Pasts, FedEx, and DHL for reliable delivery.
Printful ships products directly from their closest warehouse, reducing shipping times and costs for international orders.
Once your order is fulfilled and shipped, it will be delivered directly to your specified address.
Once your order is fulfilled and shipped, it will be delivered directly to your specified address.

Shipping
Information 🚚
1. Delivery Options
We offer several shipping methods to ensure you get your gear in the most convenient way possible:
✔ Parcel Lockers (Omniva & DPD Pickup Points) – A fast and secure way to receive your order. You’ll be notified when your package is ready for pickup.
✔ Local Store Pickup – Pick up your order from our OUTDURO HQ at no extra charge. You’ll receive a notification when your order is ready.
✔ Courier Delivery – For home delivery, we partner with trusted carriers to ship worldwide.
2. Shipping Carriers
We use the following trusted shipping providers:
📦 Latvijas Pasts – Affordable standard shipping for local and international deliveries.
🚀 FedEx, DPD & DHL – Fast and reliable shipping for domestic and international orders.
Shipping rates and delivery times vary depending on your location and shipping method. You will see the exact cost at checkout.
Estimated
Delivery Times⏳
🟢 Latvia & Baltic Region: 1–5 business days
🌍 Europe: 3–10 business days
✈️ Rest of the World: 5–14 business days
⚠️ Please note: Delivery times may vary due to seasonal demand, customs processing, or carrier delays.





Returns &
Exchanges 🔄
We want you to be 100% satisfied with your purchase. If you need to return or exchange an item, please read the following policy carefully.
1. Return Policy
✔ 14-Day Return Window – You have 14 days from the delivery date to return an item for a refund or exchange.
✔ Item Condition – Items must be unused, in original packaging, and with all tags attached.
✔ Exclusions – Personalized, custom-made, or used items cannot be returned.
2. How to Initiate a Return
1️⃣ Contact Us – Email info@outduro.com or call +371 22 46 27 80 to request a return.
2️⃣ Package Your Item – Securely pack the item in its original packaging.
3️⃣ Ship the Return – You are responsible for return shipping costs unless the item is defective or we made an error.
4️⃣ Refund Processing – Once received, refunds will be issued within 5-7 business days to your original payment method.
⚠ Important Notes
- Damaged or Incorrect Items? Contact us immediately upon receipt, and we’ll make it right.
- Order Changes & Cancellations – Orders can be modified or canceled only before they are shipped.
- International Orders – Customers outside the EU may be subject to customs duties and import taxes. These are the buyer’s responsibility.
If you have any questions about shipping or returns, feel free to reach out at:
📧 Email: info@outduro.com
📞 Phone: +371 22 46 27 80
📍 Visit us at: Vienības gatve 38a, Riga, Latvia, LV-1004
Happy riding, and thank you for choosing OUTDURO! 🏍️🔥

Client Testimonials
EXCELLENT Based on 49 reviews NuKamTaiRupi2024-09-21Trustindex verifies that the original source of the review is Google. Best time !!! I'm already looking forward to next year, se you all :D Jonas Kohlscheen2024-09-21Trustindex verifies that the original source of the review is Google. Fantastic event, looking forward to next year👍🏻 Armands Supstiks2024-04-28Trustindex verifies that the original source of the review is Google. Amazing event! Join and experience yourself! Mareks Bluzmanis2024-04-28Trustindex verifies that the original source of the review is Google. Bestest!!! Ingus Ozoliņš2024-04-28Trustindex verifies that the original source of the review is Google. Perfekts pasākums un atmosfēraVerified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more